Riders will usually receive an invoice on Tuesdays, detailing fees for the previous Monday to Sunday period. Payment for ecorider invoices is usually made on Tuesday but depending on bank transit times it may take up to a couple of working days for the funds to show in your account. If Tuesday is a bank holiday, payment day will be the following working day. Payment late in the evening such as after 11pm is not unusual, as it is a semi-manual process and we sometimes conduct accounting after the last restaurant closes for the day. If there is an issue with your invoice or payment, please do not hesitate to contact us via email at 

rider.support@ecoeats.uk

.

In the unlikely event that you do not receive your pay, please do not contact us until the day after payment was due.



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