πŸ†˜ Troubleshooting

Self-Help


The ecoeats Rider app provides a troubleshooting screen which can diagnose common issues with your device. Access this screen by navigating to

Settings -> Troubleshooting



  • Ensure you are on the latest version of the app by visiting the update section of your app store and searching for the ecoeats rider app.


  • Ensure notifications are turned on and do not disturb is off. You may wish to set a do not disturb exception for ecoeats rider.


  • Ensure battery optimisation isΒ 

    not

    Β on for ecoeats rider.


  • Ensure location tracking is set to always allow.


  • Ensure the app is allowed to run in background unrestricted.


  • Restart your device.



  • Android Devices


    Many android devices have aggressive battery optimisation policies. The ecoeats Rider app attempts to combat these using several tricks, but often the best way to prevent the app from being killed in the background is to manually disable battery optimisation for it. You can find instructions on how to do this for your device here:

    https://dontkillmyapp.com/


    More