Riders will receive an invoice on Tuesdays, detailing fees for orders from the previous Monday to Sunday period. Payment for ecorider invoices is Tuesday.
This will usually be on a Tuesday evening. Payment late in the evening such as after 11pm is not unusual, as it is a manual process and we regularly conduct accounting after the last restaurant closes for the day.
If Tuesday is a bank holiday, payment day will be the following working day.
If there is an issue with your invoice or payment, please do not hesitate to contact us via email at email@example.com.
In the extremely rare event that you do not receive your pay, please do not contact us until the day after payment was due. As detailed above, payments can be made late in the evening and enquiries can cause delays with this manual process.