Delivering items in good condition

Great care should always be taken to deliver all items in the same condition that you received them. Riders should take pride in delivering all items in immaculate condition.

Items must be kept level when being put into or removed from your thermal bag. For example, pizzas must be kept horizontal at all times and transported with care to prevent deformation and topping slide.

For extra protection, you can place padding at the bottom of your thermal backpack to cushion the items inside. This will help you to keep items level while cycling.

You should reject all orders from a partner if you feel any items they offer are too delicate for you to be able to deliver in the condition it left the restaurant or store. You should reject all orders from a partner if you feel it is not possible to meet this guidance.

Cycling in ways that could damage the items in your bag, such as bumping up and down kerbs, sudden or jerky movements should be avoided except where your safety is at risk or not doing so would break the law. 

Driving unnecessarily abruptly, except where your safety is at risk or you would be breaking the law, should be avoided. Items should be secured in a level position in your thermal bag in your zero emissions vehicle.

ecoeats will regretfully have to stop working with riders who repeatedly deliver items in poor condition without contacting Rider Support to explain the situation as soon as possible.

If you believe that you may have compromised the condition of the items, please contact ecoeats as soon as safe to do so and explain the situation. We understand that these things happen sometimes!

Live order contact details:

01334809512

If you cannot get through, please email: rider.support@ecoeats.uk

Your safety comes first. In a situation where your safety or the safety of another person is at risk, ensure that you are safe and, if necessary, call the emergency services. It is not necessary to contact us until it is safe to do so.