Great care should always be taken to deliver all items in the same condition that you received them. Riders should take pride in delivering all items in immaculate condition.
Items must be kept level when carefully placing them in and taking them out of your thermal bag.
Cycling in ways that could damage the items in your bag, such as bumping up and down kerbs, sudden or jerky movements (smart anticipation should be used to cycle in a smooth manor) should be avoided except for safety or legal reasons.
Driving unnecessarily abruptly except for legal or safety reasons should be avoided. Items should be secured in a level position in your thermal bag in your zero emissions vehicle.
You should reject all orders from a partner if you feel any items they offer are too delicate for you to be able to deliver in the condition it left the restaurant or store. You should reject all orders from a partner if you feel it is not possible to meet the listed guidance.
For example, pizzas must be kept horizontal at all times to avoid cheese and topping slide and must be couriered delicately to prevent deformation - even a slight gradient can result in cheese and topping slide.
ecoeats will regretfully have to stop working with riders who are repeatedly failing to deliver items in the condition they left the restaurant or store or are not contacting us to explain the situation, once safe to do so.
Your safety comes first. In a situation where you or anothers safety is at risk, do not wait, contact the emergency services. It is not necessary to contact us until it is safe to do so.
If you believe that you may have compromised the condition of the items, please contact ecoeats as soon as safe to do so to explain the situation. We understand that this may happen occasionally.
Live order contact details:
If you cannot get through, please email: firstname.lastname@example.org
You can place padding at the bottom of your thermal backpack to cushion the items inside.
You can place additional padding on the half of the bottom of your thermal backpack nearest your back. This will help you to keep pizzas and other items level whilst cycling.