How long do I have to arrive at the partner or customer?

When you accept an order, you must proceed directly to the food outlet and to arrive there as swiftly as is safe to do so.

Once you have picked up the order, you must proceed directly to the customer as swiftly as safe to do so.

If either of the above are not possible, you must reject the order through the app, or contact live rider support through the app, as soon as it is safe to do so.

ecoriders not following the above will not be able to continue riding with ecoeats.