The customer address pin is incorrect

If there is more than half a mile difference between the customer pin location and the correct address, please notify us after delivering the order to the customer via email at rider.support@ecoeats.uk

Please contact us within 24 hours including the order number, correct address, pin location and once verified we will add on a fixed amount to your next weekly invoice if you delivered to the correct address successfully.

If you decide you don’t want to deliver to the customer location, wherever that may be, it is essential to contact our Rider Support Specialists via phone. You will find the option to call in the Rider app, whenever you are live on an order.