By utilising the booking system you agree to be bound by these terms and conditions. Utilisation is optional and is not required to Deliver with Ecoeats as a delivery partner. Booking slots must be used to participate in any minimum guarantee or top up offer.
Top up opportunities
Golden slots may carry a golden slot value and may provide a top up opportunity to the golden slot value subject to criteria not limited to i) meeting Attendance Criteria, and ii) the terms set out below.
- Where there is a human or technological fault either with the Delivery Partner or Ecoeats, Ecoeats will be under no obligation to pay top up fees.
- The top up will be no greater than: the proportion of the slot the delivery partner is online multiplied by the Golden Slot Value minus the sum of fees of orders offered during the slot.
- If a Golden Slot Value greater than £30 shows in the app, this will be due to a technological error. In the case of a technological error, the Golden slot will revert to a Standard slot and there will be no top up fees.
- Whether a Delivery Partner has met the conditions for top up fees is at the sole reasonable discretion of Ecoeats.
- Some devices and mobile networks may not play nicely with Ecoeats' app. Delivery Partner phone permissions, hardware, condition and network which enable Ecoeats to access critical data to manage the scheme is outside of Ecoeats' control yet is essential for Ecoeats to be able to calculate statistics in relation to slots, top ups and minimum guarantees. Therefore, if Ecoeats' system does not receive the data it needs to verify eligibility, it is under no obligation to provide any of the benefits of slots including top up payments to the golden slot value (where applicable) to the Delivery Partner.
Ecoeats and Delivery Partners reserve the right to cancel slots.
- Ecoeats is under no obligation to amend its Delivery Partner statistics regardless of circumstance.
- Ecoeats is under no obligation to share performance statistics or the formula used to calculate them with delivery partner's.
Booking Privilege Removal
Where a Delivery Partner is deemed by Ecoeats at Ecoeats' sole discretion to be misusing slots, Ecoeats may take action not limited to temporarily or permanently stopping the Delivery Partners from booking slots and cancelling their outstanding slots.
Delivery partner slot attendance and statistics recording
Delivery Partners' are under no obligation to attend slots or accept orders offered during slots. Delivery Partner's are informed and give permission for Ecoeats to record location, slot attendance statistics, order acceptance statistics and other performance statistics. Statistics may impact the Delivery Partner's eligibility for top up fees, slot booking privileges and/or priority.