Golden slots are mainly designed for delivery partners that:
i) derive a large proportion of their income and amount of income from Ecoeats (as indicated by booking lots of slots) and;
ii) are very reliable and organised (as indicated by reliable attendance and diligent cancellations where necessary);
in order to provide them with greater income security.
Our Attendance Statistics are designed to provide these riders with priority access to golden slots. However, golden slots can be booked by any delivery partner where shown in their planner in the Rider app.
Most of our delivery partners use Ecoeats as a small or secondary source of top up income and do not meet i). Many of our delivery partners value the simplicity of not needing to use the slot booking system. For these reasons, and our desire to maintain a good distribution of orders to those on standard slots and those delivering when not booked onto a slot, the number of golden slots is limited so only a minority of those riding at any one time will be on a golden slot.